Frequently Asked Questions

A diverse group of people, including men and women, some wearing sunglasses, gathered on a ship's deck, taking photos and enjoying the view outdoors on a sunny day.

Before you Book

    • Exclusive welcome aboard party

    • All concerts, speaker sessions, etc.

    • All meals in formal dining rooms and buffets

    • 24-Hour Room Service

    • Non-carbonated beverages (i.e. tea, juices, coffee)

    • Use of the ship’s beautiful pools

    • Use of the ship’s health and fitness center

    • Gratuities for the dining and cabin staff

    • Items of personal nature (phone calls, internet, laundry, etc.)

    • Spa and beauty salon

    • Soft drinks, wine and alcohol (drink packages are available for purchase)

    • Meals in the specialty restaurants

    • Gambling

    • Excursions while in Ports

    • Airfare

    • Ground transportation

    • Cruise insurance (available through Allianz for an additional fee)

  • Unfortunately, we cannot be involved in any cabin matching, however, you can check the Dave Koz Cruise Facebook Group designed to help passengers connect with others in the same situation.

    Please be advised that the Dave Koz Cruisers Facebook Group is not affiliated with Dave Koz, Dave Koz Cruises or Redwood Travel Partners. Therefore, choosing to room with someone you do not know is at your own discretion and neither Dave Koz, Dave Koz Cruises, Bridgeway Entertainment, Redwood Travel Partners or Holland America will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

Booking and Managing Your Stateroom

  • All cabins will be sold exclusively online. Booking your stateroom is easy!

    Login to your Redwood Travel Partners Reservation Account (or create a new one) before finalizing your reservation. A confirmation email will be sent to you as soon as your essential personal information has been verified. If you made your reservation over the phone or have forgotten your username or password, please click the “Reset Password” button at the bottom of the page.

  • Yes, you have 20 minutes to book your stateroom before it returns back to inventory.

  • Before you proceed to booking, make sure you have the following information for all of your guests:

    • Full LEGAL Name as it appears on your government issued ID (no nicknames please)

    • Date of Birth

    • Citizenship

    • Phone Number

    • Email Address

    • Credit Card

    • Any special dietary or physical needs

    Please refer to the Terms & Conditions for further information about passenger name changes, transfers, and other pertinent information about your reservation.

    If you are paying with multiple credit cards, you will need all of the credit card numbers complete with expiration date and card verification number as well as the billing address, phone number, and email for each card.

  • Please read the cancellation policies for this chartered cruise. These cancellation policies differ from the standard cruise line policies. All payments are non-refundable. Guests are urged to purchase Travel Insurance to offset this risk. If you have questions regarding trip insurance coverage, please contact Allianz here.

    Cancellations are subject to a forfeiture of deposit + 10% of total funds paid. All deposits are NON-REFUNDABLE. In the case of reservations with multiple parties sharing financial responsibility, all parties MUST agree to a cancellation. Partial reservation cancellations will not be accepted. It is HIGHLY suggested that you obtain Travel Insurance to offset risk.

    No refunds or compensation will be given for not traveling due to illness, family emergency, passport issues, or any other reason.

    It is HIGHLY suggested that you obtain Travel Insurance and that you are abundantly clear on the terms of the insurance you have purchased.

    If you have taken insurance and you need to cancel for a covered condition, you can make a claim with the insurance carrier to recover any lost payments. Please make Redwood Travel Partners aware of your cancellation with insurance.

    CRUISE POSTPONEMENT: In the unlikely event this cruise is postponed and if refunds are offered, there will be subject to a 4% deduction to recover credit card processing fees that are charged to Dave Koz and Friends at Sea on each payment processed.

    All guests must abide by Holland America’s health and safety requirements. Holland America reserves the right to deny boarding for any reason they see fit. No refunds or compensation will be given for denial of boarding, removal from the ship, or quarantine for any reason.

  • Change Fee: All name changes will be assessed at $100.00 per name. (Please determine which party is to be billed prior to making changes.) All fees are per person. ALL FUNDS ARE NON-TRANSFERABLE. Note: No name changes will be accommodated until one week after reservation is complete.

Pre-Cruise Details

  • To learn about the current VISA and PASSPORT requirements, please visit here..

    VALID Passports are required for this cruise. Be sure to check your passport. It MUST be valid for 6 months after your return. There are no exceptions to this rule!

    US Passports & International Travel – Learn about your destination

  • Casual attire is the order of the day, both on board and ashore. Daytime, it’s basically fine since we know you’re probably headed to the pool or out for a fun Shore Excursion. Casual shorts, jeans, tops and sundresses are welcome everywhere. You can even wear your swimsuit to the poolside grill or the buffet. Resort casual dress gets you into every venue at night too. Some people like to add a jacket, or when celebrating a special occasion, get all decked out. This too is welcome everywhere. And if you’re tired from a long fun day and just want to wear shorts; our buffet is the place for a casual dinner. Some people prefer nice jeans. They’re welcome in many of our restaurants as well, but not in all. Since all suitcases are collected the night before we return home, don’t forget to bring an overnight bag packed with a change of clothes, prescriptions, and need-to-have items.

  • Due to new government regulations requiring cruise lines to submit final departure manifests at least 90 minutes prior to sailing, guests are requested to complete Online Check-in no later than 3 days prior to their cruise. If you do not complete Online Check-in 3 days prior, you will be required to complete this process at the pier at least two hours prior to the published sailing time. Please note: All guests must be checked-in and onboard the ship no later than 90 minutes prior to the published sailing time or you will not be permitted to sail.

  • At the port you will hand over any luggage you wish to check to the porters, and your bags will be delivered directly to your cabin. DON’T PACK YOUR DOCUMENTATION, MEDICATION OR OTHER IMPORTANT ITEMS IN ANY BAG YOU PLAN TO CHECK, AS BAGS MAY TAKE UNTIL 8PM TO ARRIVE TO YOUR CABINS.

    Each piece of checked luggage must have a luggage tag listing your name, ship and cabin number. Luggage tags can be printed prior to the cruise during registration for e-documents and additional tags may be obtained at port from the curbside porters. *Please note that curbside porters are not employees of Holland America and it’s customary to tip them $1 per bag.

    DO NOT PACK YOUR PASSPORT, TRAVEL DOCUMENTS OR ALCOHOL IN YOUR CHECKED BAG.

On-Board and Ashore

  • We will release the schedule of concerts and events during embarkation.

  • All performances on the Dave Koz and Friends at Sea Cruise are general admission — seating is first come, first served. Please help to keep ADA seating areas clear for those guests who need special assistance.

  • Fixed lens camera photography is permitted everywhere on board, but please refrain from flash photography and use of tablets, iPads, selfie sticks, etc. in all indoor venues. Use of drones and audio recording devices will not be permitted at performances. No tripods will be allowed.

General

  • No. While both voyages are hosted by Dave Koz, they are designed as different experiences.

    Dave Koz and Friends at Sea follows a familiar, high-energy format with a large returning community.

    Somma is a once-a-year voyage shaped around live performances experienced close, smaller ports, and a slower, more immersive pace.

    Some guests enjoy both experiences for different reasons.