FAQs

How Much Do Cabins Cost?

Current per-person pricing can be found on the pricing page.

Is There A Payment Plan?

Absolutely! We provide both monthly and installment plans with 0% interest.

Monthly Installments: Start with an initial deposit, and the remaining balance will be divided into equal, interest-free monthly payments. These payments will be automatically charged to the credit card you have on file on the eighteenth (18) of each month. You can update your payment information in your Dave Koz Cruise cruise account. Please note that all balances for our 2027 cruise must be settled in full by January 18, 2027.

*All payments are non-refundable and non-transferable. Past due payments are subject to a $35 late fee. See the Terms and Conditions for full details.

What is included in the price of the cruise?

1. Exclusive welcome aboard party

2. All concerts, speaker sessions, etc.

3. All meals in formal dining rooms and buffets

4. 24-Hour Room Service

5. Non-carbonated beverages (i.e. tea, juices, coffee)

6. Use of the ship’s beautiful pools

7. Use of the ship’s health and fitness center

8. Gratuities for the dining and cabin staff

What is not included in the price of the cruise?

1. Items of personal nature (phone calls, internet, laundry, etc.)

2. Spa and beauty salon

3. Soft drinks, wine and alcohol (drink packages are available for purchase)

4. Meals in the specialty restaurants

5. Gambling

6. Excursions while in Ports

7. Airfare

8. Ground transportation

9. Cruise insurance (available through Allianz for an additional fee)

What Is The Cruise Itinerary?

Please visit the Destinations page for dates and times.

What do I acknowledge and accept by booking the Dave Koz and Friends at Sea cruise?

By booking your Dave Koz and Friends at Sea cruise, you acknowledge and accept that you are aware the experience will be unique and distinctly different from a typical Holland America voyage, embracing the specifically tailored events and offerings as well as the accompanying atmosphere of the Dave Koz and Friends at Sea cruise.

How can I learn more about Holland America ms Westerdam?

1. Be sure to review our Ship Information and the Suites and Staterooms pages.

2. You can also view the Deck Plan and Holland America Line site for more information about the ms Westerdam.

What can I expect from the on-board amenities during the Dave Koz and Friends at Sea cruise?

The on-board amenities may vary from those listed on the Holland America website, as specific inclusions are determined by the charter organizers. The cruise experience is designed specifically for Dave Koz and Friends at Sea, and all terms and conditions for this charter take precedence over standard Holland America policies. For questions about specific amenities or services, contact Redwood Travel Partners directly at info@redwoodtravelpartners.com.

How does the Dave Koz and Friends at Sea cruise differ from a standard Holland America voyage?

The Dave Koz and Friends at Sea cruise is a unique charter experience featuring exclusive entertainment, experiences, and activities with itineraries, schedules, and onboard offerings subject to change. It is designed specifically for this event and will be distinctly different from a typical Holland America voyage.

What if I have questions about the cruise experience or on-board amenities?

If you have any questions about specific amenities or services, you are encouraged to contact Redwood Travel Partners directly at info@redwoodtravelpartners.com.

I don’t want to go by myself, can the Dave Koz and Friends at Sea Cruise team arrange a roommate for me?

Unfortunately, we cannot be involved in any cabin matching, however, you can check the Dave Koz Cruisers Facebook Group designed to help passengers connect with others in the same situation.

Please be advised that the Dave Koz Cruisers Facebook Group is not affiliated with Dave Koz, Dave Koz Cruises or Redwood Travel Partners. Therefore, choosing to room with someone you do not know is at your own discretion and neither Dave Koz, Dave Koz Cruises, Bridgeway Entertainment, Redwood Travel Partners or Holland America will be responsible or liable for any issues related to these matches. Any problems associated with cabin mates (both on board or during the reservation and payment process) will be subject to the same terms and conditions as any other cabin and the main passenger on the reservation will be held responsible.

How Do I Book A Suite?

1. Log In or Create an Account: You can book a reservation by logging into your Dave Koz Cruise Reservation Account or by creating a new account.

2. Designate the Primary Guest: One person in the room will book the reservation and be considered the “Primary Guest.” This individual will add additional guests during the booking process.

3. Prepare Your Payment: Have your credit card ready before you start the booking process.

4. Step 1: Select the Number of Adults: Choose the number of adults staying in your room. Rooms are available for 1, 2, 3, or 4 adults. You can add your guests during the booking. If you plan to add children, you can do so through your Dave Koz Cruise Account after making your reservation.

5. Step 2: Choose Your Room Type: Select your preferred room type, and consider having a few backup options in case your first choice is sold out.

6. Step 3: Select Add-Ons: The event offers extra nights, airport shuttles, and more when you select your room. Additional items can also be added later based on availability.

7. Step 4: Review Your Reservation: Check your reservation details. You can remove any add-ons by clicking “remove” below the item. Once everything looks good, click “Check Out.”

8. Step 5: Add Your Guest: Your information will be listed as Guest 1. Below, add the information for Guest 2. If you don’t know who your guest will be at the time of booking, simply check the box “Will provide name later.”

9. Step 6: Choose Your Payment Method: Indicate who will be financially responsible for the reservation. You can select ‘Pay in Full’ or opt for the Payment Plan.

10. Step 7: Accept Terms & Conditions: Enter your card information and acknowledge automatic billing if you are joining the Payment Plan.

11. Step 8: Protect Your Reservation: After completing your booking, you will be directed to a page where you can purchase travel insurance. While you can insure your trip with any provider, we partner with Allianz to offer plans that cover the per-person cost of your reservation. To ensure full coverage, each guest should purchase their own plan.

Please note: ADA cabins are in limited supply.

If I Start Booking And Do Not Finish, What Happens And Can I Go Back And Resume?

Yes, you have 20 minutes to complete your stateroom booking before it returns back to inventory.

What Information Will I Need In Order To Book A Cabin?

The first step in booking your cabin is to create a Dave Koz Cruise account here if you have not sailed with us in the past. If you have sailed with the Dave Koz Cruise or Dave Koz Cruise before, or are currently booked on one of our cruises, you already have an account, which can be accessed here.

Before booking your cabin, make sure you have the following information handy:

First and Last Legal Name (as it appears on your Passport)

• Date of Birth

• Phone Number

• Email Address

• Address

• Country of Citizenship

• Payment Method (if guests are splitting payment, we need this information for all guests)

Will I Receive A Reservation Confirmation?

Yes! Once you complete your reservation, you will receive an email confirmation that includes your Dave Koz Cruise Reservation Number and all relevant details.

About 4-6 months before your sailing date, we will start sending you a series of emails called the "Preparing for Dave Koz Cruise" series. These emails will provide insights on what to expect during your upcoming cruise.

Additionally, these emails will contain your Holland America Booking Number. This number will enable you to complete your Pre-Boarding Check-In, purchase Drink Packages and Wi-Fi Packages, schedule excursions, book spa appointments, and make reservations at Specialty Restaurants.

What Are The Age Requirements For Dave Koz Cruise?

Dave Koz Cruise is all ages and family friendly. Children under the age of 18 will be charged at full price. Children under the age of 2 will be charged for port fees and taxes only. Children under the age of 18 must be accompanied by a parent or guardian over the age of 18 at all times.

Holland America will not accept reservations for infants 6 months or younger for non-transocean sailings, 12 months or younger for transocean sailings at the time the cruise commences. Holland America cannot accept a booking or carry any guest who will be 24 completed weeks or more pregnant on the last day of the intended cruise. All pregnant women are required to produce a physician’s letter stating that mother and baby are in good health, fit to travel, and that the pregnancy is not high-risk.

Rules for cruising alone: Passengers must be 21 years old to travel on their own. An adult over 21 years must accompany every five passengers under age 21 on the same reservation.

Minimum age to leave the ship on your own: Passengers must be 18 or older to go on a ship-sponsored shore excursion on their own. Minors under 16 can go ashore without adult supervision provided parents and guardians inform the ship’s security officer of their decision.

Shipboard venues with age restrictions: Passengers must be 18 or older to enter the casino and gamble. Use of the fitness center is restricted to passengers 16 and older.

How Can I View or Modify My Reservation After Booking?

You can review your existing booking by clicking [here]. After clicking the link, sign into your Dave Koz Cruise account to access your reservation, where you can update your contact and payment information, among other details. If you prefer to speak with a reservationist, please call Redwood Travel Partners at 888-471-3313 or 415-231-7411 during our operating hours (Monday to Friday, 9:30 AM - 4:30 PM PST).

You are welcome to upgrade to a new cabin if available. If the cabin you desire is sold out, please complete the Reservation Change Request form or contact us at 888-471-3313 or 415-231-7411 during our hours of operation. If a cabin becomes available, we will notify you, and you will be charged the difference in cost. All requests will be processed in the order they are received, based on availability, and may result in a cost difference for your reservation. Please note that we cannot guarantee that any request will be granted.

Can I Change My Traveling Companion?

You may change your traveling companion up until final payment free of charge. After final payment, there is a $100 change fee up until two weeks before sailing. Changes less than two weeks before sailing cannot be accommodated. All parties involved must be aware of the changes occurring so all guests must send an email acknowledging any changes. Please send your emails to info@redwoodtravelpartners.com.

How Do I Know If I Have Accepted The Terms And Conditions? If I Have Not Yet Accepted, How Can I Accept The Terms And Conditions?

If you have not yet accepted the cruise Terms and Conditions, please make sure you do so as soon as possible to ensure that your reservation is not cancelled.  If you are not sure whether or not you have accepted, you can check your terms and conditions status by logging into your account.

Simply log in to your account and look for an “Accept Terms” button under the reservation. If this button appears, you have not accepted the terms and conditions. Click this button and follow the instructions.

If you do not see this button, this means that you have already accepted the terms and conditions. You may also click on View/Modify under your reservation and you will be taken to the Payment page, which will list all of your important information including cabin number, dining time and Terms and Conditions status on the left-hand side of your screen.

What is the cancellation policy?

CANCELLATION POLICYPlease review the cancellation policies specific to this chartered cruise, as they differ from the standard Holland America cruise line policies.

Holland America reserves the right to deny boarding, quarantine, or remove any guest who tests positive for COVID-19 or fails to comply with vaccination, testing, or other health and safety protocols. They also reserve the right to deny boarding for any other reason deemed appropriate. No refunds or compensation will be provided for denial, removal, or quarantine under any circumstances. Additionally, no refunds or compensation will be issued for not traveling due to illness, family emergencies, passport issues, or any other reasons. It is HIGHLY recommended that you obtain travel insurance and fully understand the terms of the policy you purchase.

If you have travel insurance and need to cancel for a covered reason, you can file a claim with your insurance provider to recover any lost payments. Please inform Redwood Travel Partners of your cancellation so we can provide the necessary documentation for your insurance claim. The responsibility for travel insurance lies solely with the traveler, and Dave Koz Cruise or Redwood Travel Partners will not be liable for any reimbursement denials, errors, or omissions related to travel insurance.

CRUISE POSTPONEMENT: In the unlikely event that this cruise is postponed and refunds are offered, they will incur a 4% deduction to cover credit card processing fees charged to Dave Koz Cruise for each payment processed.

All payments are non-refundable. Guests are strongly encouraged to purchase travel insurance to mitigate this risk. For questions regarding trip insurance coverage, please contact Allianz or your preferred travel insurance provider.

In the rare case of an approved cancellation, you will forfeit your deposit plus 10% of the total funds paid. All deposits are NON-REFUNDABLE.

Can I Use My Cruise Line Loyalty Program To Earn Perks? Can I Gain Points For This Sailing?

Yes, you can earn points for sailing on the Dave Koz and Friends at Sea cruises. Unfortunately, you cannot redeem any earned perks through your cruise line membership. If you have questions regarding a specific perk or amenity, you are welcome to contact the cruise line directly. If you speak with the cruise line, please make sure they understand that you are trying to redeem perks on this full-ship charter.

When Will I Receive My Booking Number From The Cruise Line?

Dave Koz Cruise will email your Holland America Booking Number approximately 45-60 days prior to sailing and it will be posted in your Dave Koz Cruise account for your convenience. With your cruise line booking number, you will need to go to cruise line to complete the check-in online process no later than 72 hours prior to the cruise and download the cruise line App on your phone or tablet. Not only will your mobile boarding pass be available there, but you can also manage premium dining, spa and shore excursion reservations, review deck plans and read more information regarding your account with the cruise line.

What If I Cannot Check-In Online?

If you are unable to check-in online for any reason, please call Redwood Travel Partners at 888-471-3313 / 415-231-7411 during our hours of operation (M-F 9:30am - 4:30pm PST).

When And How Do I Print My Boarding Pass And/Or Luggage Tags?

Once you are issued your Holland America Booking Number and check-in online, there will be a button to print your boarding pass and luggage tags. Please note, you cannot print your boarding passes until you check-in online through the cruise line. You can also access your boarding pass after checking-in online by downloading the cruise line App.

When Can I Purchase Pre-Cruise Packages And Activities?

Dave Koz Cruise will provide you with your Holland America Booking Number for use with the cruise line about 45-60 days prior to sailing. That number will allow you to complete your online check-in, as well as reserve other options, such as shore excursions, restaurant reservations, spa appointments, purchase internet and drink packages, etc.

What Time Should I Book My Flight Before And After The Cruise?

We highly recommend coming in the night prior to the cruise and staying in a hotel in the area. If you cannot make it in the day prior to the cruise, we suggest you arrive at the ship by 12:00 PM. Please select a flight that allows plenty of time to de-plane, gather luggage, drive to the ship terminal and check-in at the ship terminal. At the conclusion of the cruise, we suggest you select a flight that leaves no earlier than 11:30 AM from the International Airport.

It is your responsibility to arrive at the ship in time for the departure and to secure your transportation at the end of your cruise.

What Time Does Boarding Begin And Departure Commence?

Port check-in and boarding for Dave Koz Cruise - Japan onboard Holland America ms Westerdam starts at 12:30 PM and closes at 3:30 PM. You are welcome to board anytime in that window. Debarkation from the ship begins at 8:00 AM and all guests should be off the ship by 10:00 AM. This is subject to change and can be affected by weather, port conditions and other factors.

When Will I Get the Program Schedule of Events on the Cruise?

You will receive a virtual program with the schedule of events via email before your sailing. Additionally, each guest will find a printed booklet containing the full schedule of events waiting in their suite upon boarding Dave Koz Cruise. You will also receive a daily schedule through the cruise line app, along with a document placed on your bed each day to keep you informed of all the activities happening on board.

What Is the Seating Policy on Board?

All performances on Dave Koz Cruise are general admission, with seating available on a first-come, first-served basis. We kindly ask that you keep ADA seating areas clear for guests who require special assistance.

The World Stage will also follow an open seating policy on a first-come, first-served basis. Each one-hour concert will be performed twice on different days and times, providing guests with flexible options for attendance. With a capacity of 846 seats, the World Stage can accommodate more than half the ship’s capacity, allowing every guest to enjoy each performer in an intimate, up-close setting.

What Time Will The World Stage Doors Open?

Theater doors will open approximately 30 minutes before the show begins.

Why Are There Folding Chairs in the Venues and Pool Area?

To enhance seating capacity, we have added folding chairs in various locations, primarily towards the front of the theater, just as we have done in previous years.

Is There a Formal Night?

Yes, there will be a Formal Dress Night on [Day TBD]. All guests are encouraged to join the entertainers for an evening of elegance, but participation is entirely optional.

Please note that Holland America does not offer tuxedo or formal wear rental services on board.

What Is the Policy Regarding Photo and Video Etiquette?

Photography with fixed lens cameras is allowed throughout the ship; however, please refrain from using flash photography and avoid tablets, iPads, selfie sticks, and similar devices in all indoor venues. Drones and audio recording devices are not permitted during performances, and tripods are also prohibited. Cell phones are acceptable for use.

How Will I Get On And Off The Ship With Mobility Equipment?

For individuals with limited mobility, the use of a wheelchair will be the primary mobility assistance aid for getting on and off the ship. Certain ship transfer operations (i.e. during tendering and at the gangways) may not be fully accessible to wheelchairs or scooters. When a ship is unable to dock, guests are taken ashore on smaller boats called tenders. Some guests with limited mobility may find it difficult to embark or disembark the ship at certain times while tendering or while docked due to steep gangways and steps, particularly during low or high tide. Also, please note staff are not allowed to transfer scooters and wheelchairs which are more than 100 lbs. without the from the ship to tender and/or from tender to shore. Tender ports are noted in the itinerary detail of each voyage in the Plan A Cruise section of our website as well as the itinerary detail on your Booking Confirmation.

As to tenders, Holland America Line vessels have elevators to the tender level that allow guests to roll directly on and off the ship’s tender platform. However, please be advised that adverse weather conditions such as wind, swells, or extreme tide levels may prohibit the ability to transfer from the platform to the tender. Additionally, some port facilities may not be accessible due to stairs or steep ramps. If you have questions regarding tendering procedures while on board, please speak with the Guest Services Manager.

Situations may occur in which guests with limited mobility may not be able to go ashore at the time they desire or are unable to go ashore at all in certain ports. For the safety of all concerned, the Captain shall make the final determination regarding whether or not it is advisable to provide assistance to guests with mobility limitations, or to carry their mobility assistance device (wheelchair, scooter, walker, etc.), taking into account all appropriate matters including, but not limited to, weather conditions, ship's location, weight of the guest or their mobility device, etc.

Are Service Animals Permitted On Board?

Holland America Line only permits service animals on board, defined as those animals that are individually trained to provide assistance to an individual with a disability. We do not permit our guests to bring pets, therapy/companion animals, and other animals that do not meet the definition of service animals. If you have any questions about whether the animal you wish to bring on board is, in fact, a service animal, you may contact our Guest Accessibility Department.

Your itinerary may include ports of call that have very specific and strict requirements that need to be met prior to your service animal being allowed off of the ship. Please be sure you understand the requirements for a service animal to disembark in each port of call. The best places to obtain specific information on required documentation and immunizations for your service animal are the U.S. Department of Agriculture's website, local customs offices in the specific ports, and from your service animal's veterinarian. All documentation and immunization requirements are established by government authorities and not by Holland America Line. Should you need assistance in locating this information, please contact our Guest Accessibility Department. 

To board the ship, your service animal must have current vaccinations. Records confirming the vaccination status should be provided to our Guest Accessibility Department prior to your departure. We also recommend that you carry the immunization records with you in case they are required at any port of call. If you do not have the proper documentation and proof of vaccinations for your service animal required at a port of call, or if there are local quarantine requirements, your service animal will be denied the right to leave the ship. If your service animal is denied the right to leave the ship in a specific port of call, the staff and crew will work with you to determine what actions may be possible to allow you to visit the port without your service animal. Please note that in your absence, you will need to provide for the care and supervision of your service animal. Except in those circumstances where your service animal has been denied disembarkation, you may not leave your service animal unattended on the vessel or in your stateroom at any time.

Should you have further questions please contact our Guest Accessibility Department via email at GuestAccessibility@HollandAmerica.com.

What Options Are Available For Guests Who Are Deaf Or Hard Of Hearing?

To help maximize the cruise experience for our guests who are deaf or hard of hearing, Holland America Line has made the following items available:

• Stateroom kits that include a visual and tactile alert for someone knocking at the door, the phone ringing, or an alarm.

• Stateroom televisions capable of showing closed captioning (some satellite feeds do not transmit with captioning, so this feature is available only when the signal the ship receives has captioning).

• Telephones with amplified sound or an amplification attachment for telephones in staterooms.

• Assistive Listening Systems with portable receivers in the show lounges to assist guests who are hard of hearing to hear the shows.

• Written safety information and a copy of the lifeboat drill safety speech.

• Our Navigator app is accessible for use with screen reading technology available on your mobile device. You will find items such as dining menus, daily activities, shore excursions, spa items and more in our Navigator app. 

What If I Have Food Allergies?

For guests with food intolerances or allergies that are not life-threatening, please contact our Ship Services Department at (800) 541-1576. For guests with life-threatening food allergies, we ask that guests provide detailed information to our Guest Accessibility Department by completing a Special Requirements Information (SRI) Form. Guests should indicate on this form which foods may potentially cause a severe reaction.

Guests with a variety of severe food allergies sail with Holland America Line regularly. Our galley staff on board is accustomed to and experienced in dealing with these types of needs. The galley itself has many different areas of food preparation, which can help reduce the possibility of cross-contamination. It is important to note, however, that meals are prepared in mass quantities on board, thus there is always the possibility of some cross-contamination. As such, Holland America Line cannot guarantee that a guest will not come in contact with those items. Although our Guest Accessibility Department will provide the ship with an advance notice of all food allergies detailed on an SRI submitted to them, it is recommended that guests also contact the Dining Room Manager upon boarding to review the details of these special dietary needs.

Who Do I Contact For More Information Regarding Accessible Cruising?

For additional information on the ship's facilities or ability to accommodate guests’ needs that may not be covered in this section, please feel free to contact the Guest Accessibility Department at:

Email: GuestAccessibility@HollandAmerica.com

For post sailing questions or concerns please contact our Guest Relations Department at:

Email: guestrelations@hollandamerica.com

For information regarding the Transportation Security Administration’s Screening Tips for Persons with Disabilities, please visit the Travelers with Disabilities and Medical Conditions section of their website.

The ADA Responsibility Officer for Holland America Line is Paul McClelland, Vice President Fleet Governance.

Can I Use My Personal Mobility Equipment On Board?

For the safety of all our guests and crew and to enhance accessibility, Holland America Line strongly recommends that all personal electric mobility equipment meets the following criteria: 

Width: 23' maximum in order to be accommodated in a standard stateroom, unless collapsible to a width of 23' or less
Weight: 100 lbs. maximum without battery
Batteries: Must be Gel or Dry Cell or AGM (Absorbed Glass Mat) only

We recognize that for some people, a larger scooter may be essential. If you believe you need a larger scooter, please contact our Guest Accessibility Department so that we can discuss your requirements.

For the safety of all guests and crew:

Scooters and other mobility equipment need to be securely stored and charged in the guest's stateroom; not in hallways or elevator lobbies. Scooters left in hallways and elevator lobbies could restrict people needing to travel through these areas in an emergency, particularly other guests using mobility aids, since they would have no way of getting by a scooter left in a hallway.

Holland America Line is no longer able to provide complimentary wheelchair assistance for any purpose other than embarkation, disembarkation, and emergency situations. Holland America Line wheelchairs are not available for shore excursions or for use on board. If you will require regular use of a wheelchair, we recommend that you bring your own wheelchair with you. You may also make advance rental arrangements prior to your sailing and have a wheelchair delivered directly to the ship for use on board and in ports of call.

Special Needs at Sea and Scootaround are vendors we recommend for delivery of mobility devices. Please contact these vendors directly for pricing and availability. Their contact information is listed below for your information.

Scooter Tips and Reminders (PDF)

Special Needs at Sea
Phone:800‐513‐4515 (or locally at 954‐585‐0575) Fax:800‐513‐4516
Email:info@specialneedsatsea.com Website:www.specialneedsatsea.com

Scootaround
Phone:(888) 441-7575
Email: info@scootaround.com Website: https://www.scootaround.com/contact-us

Please be advised that all pre-arranged mobility equipment rentals must be made by the guest and the third party provider. Consequently, you assume the entire risk of utilizing these third party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

Is Wheelchair Assistance Available Shoreside?

Airports and/or Train Stations

Wheelchair assistance that is requested for airports or train stations must be done directly through the airline or rail station. Holland America Line is not able to arrange for wheelchair assistance at airports or train stations.

Land Tours and/or Shore Excursions

Because facilities in ports around the world vary significantly, wheelchair accommodations may not be available for some land tours and/or shore excursions. Furthermore, many transportation vehicles around the world do not have wheelchair lifts. Thus, it may be necessary for Holland America Line to make alternate transportation arrangements such as a sedan vehicle. This requires that a guest who uses a wheelchair be able to transfer from his/her wheelchair to the front or back seat of a sedan. Additionally, when lift equipped vehicles are available, many do not have the facilities for the safe transport of mobility scooters in the passenger compartment. Therefore if you are using a mobility scooter you may be asked to disembark your scooter and enter the coach by the front steps and ride safely in a regular coach seat, transfer to a provided boarding chair and take the lift onto the coach and transfer to a regular coach seat, or ride the lift on your scooter and then transfer to a regular coach seat. In some cases, it may be possible for your scooter to be stowed in the luggage compartment for use in the ports of call. If your scooter must be stored in the luggage compartment of a motorcoach it may be necessary for someone traveling in your party to load the scooter into the luggage compartment; the policy as to whether or not the coach drivers are able or allowed to provide assistance is that of the Tour Operator and not Holland America Line. The ability to provide assistance may depend on certain factors such as the weight or dimensions of the scooter. If you are unable to transfer from your mobility scooter and alternative arrangements are required, please advise Holland America Line at the time of booking or as far in advance of your sailing as possible. Please be assured this is for your safety.

Due to the limited number of lift-equipped vehicles in foreign locations, guests may incur additional costs for transportation related to airport transfers, shore excursions, and tour/hotel packages. Please note, lift equipped transportation within the United States may be arranged without additional costs. For information on alternative transportation arrangements and associated costs please contact our Guest Accessibility Department. Please advise Holland America Line as far in advance as possible of any special needs for transfers. This will help to ensure availability of the appropriate vehicle(s) and for Holland America Line to provide an estimate of additional associated costs.

Guests should be aware that certain third party shore excursion facilities may not be fully accessible to guests with disabilities. Although we endeavor to make sure these companies comply with legal requirements, we cannot guarantee that all are able to provide facilities that are accessible to individuals with disabilities. For detailed information on accessibility of shore excursions, we strongly recommend contacting our Shore Excursions Department prior to embarkation at 1-888-425-9376 (or locally at 206-626-7320) or visiting the Shore Excursions Office on board.

What Options Are Available For Guests Who Are Blind Or Have Low Vision?

To help maximize the cruise experience for our guests who are blind or have low vision, Holland America Line has made the following items available:

1.  Screen reader computer software in the Explorations Café that allows guests to navigate the web by listening to the text.

2. Downloadable daily activities, news, and menus for guests with laptops with screen reader programs. These items may also be downloaded to the screen reader-enabled computer in the Explorations Café.

3. With 45 days notice, large print or Braille menus describing the inspired cuisine offered across a myriad of venues, from the elegant Dining Room to the casual Lido Market.

4. A familiarization tour of the vessel upon arrival.

Can I Receive Oxygen Deliveries On Board?

Guests requiring continuous or intermittent oxygen for chronic conditions must make their own arrangements prior to travel. Holland America Line ships are not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround and Special Needs at Sea as the only outside vendors that we will permit to deliver oxygen supplies to our ships:

Scootaround
Phone:(888) 441-7575
Email: info@scootaround.com Website: https://www.scootaround.com/contact-us

Special Needs at Sea
Phone:800‐513‐4515 (or locally at 954‐585‐0575) Fax:800‐513‐4516
Email: info@specialneedsatsea.com Website: www.specialneedsatsea.com

Note: Oxygen and/or oxygen equipment deliveries will not be accepted from any other companies.

Please be advised that all oxygen and oxygen equipment rental arrangements must be made by the guest and the third-party provider. Consequently, you assume the entire risk of utilizing these third-party services subject only to whatever terms or arrangements are made by you or on your behalf with the service provider. Refund issues must be dealt with solely between you and the service provider. We recommend contacting one of these companies to confirm your arrangements as soon as possible in order to ensure the availability of your specific requests.

You are also welcome, however, to bring your own oxygen and/or oxygen equipment from your home. Please note that our staff and crew are not permitted to handle your oxygen and/or oxygen equipment during the embarkation and disembarkation process. Thus, you must be able to handle your supplies if you bring your own. Please contact the Guest Accessibility Department prior to sailing if you will require oxygen while on your cruise.

Please Note: In accordance with FAA regulations, airlines have restrictions concerning traveling with oxygen and oxygen containers. It is the traveler’s responsibility to be familiar with and comply with the regulations of the airline they are traveling on.

How Can I Dispose of Needles Needed for Medication?

For everyone's safety, dispose of needles  in a special needle container. Do not dispose of them in a standard waste container under any circumstances. This needle container can be requested at no charge for use in your cabin through your cabin steward, through Guest Services on board, or through the “order now” option in the Navigator app.

What Are Some Top Hotel Booking Sites?

1. Expedia: Offers hotels, flights, car rentals, and vacation packages.

2. Hotels.com: Focuses on hotel bookings with a rewards program.

3. VRBO: Specializes in vacation rentals, particularly for families and groups.

4. Booking.com: Extensive selection of hotels, apartments, and unique stays.

5. Airbnb: Unique accommodations, including homes and experiences.

6. Trivago: Compares hotel prices from various booking sites.

7. Kayak: Aggregates hotel, flight, and car rental options.

8. Agoda: Popular for hotel bookings and vacation rentals, especially in Asia.

9. Orbitz: Offers hotel bookings along with flights and vacation packages.

10. Hotwire: Known for discounted hotel rates and last-minute deals.

What Ground Transportation Services Are Available?

1. Viator: Offers tours and activities, often including transportation options.

2. Uber: Popular ride-hailing service available in many cities worldwide.

3. Lyft: Another major ride-hailing service, primarily in the U.S. and Canada.

4. FreeNow: Ride-hailing service available in various European cities.

5. Blacklane: Professional chauffeur service for airport transfers and other transportation needs.

6. Getaround: Car-sharing service that allows users to rent cars from private owners.

7. Zipcar: Car-sharing service for short-term rentals.

8. Rome2rio: Travel planning tool showing various transportation options.

9. FlixBus: Long-distance bus service operating in Europe and the U.S.

10. Trainline: Platform for booking train tickets across Europe.

Which Airlines Are Recommended For Travel?

1. Delta Air Lines: Major U.S. airline with a vast domestic and international network.

2. American Airlines: One of the largest airlines in the world.

3. United Airlines: Major U.S. airline with a global reach.

4. Emirates: Major international airline based in Dubai, known for luxury service.

5. British Airways: Flag carrier of the United Kingdom with a global network.

6. Lufthansa: Major German airline with extensive international routes.

7. Virgin Atlantic: Renowned for its service and comfort, operating primarily between the UK and North America.

8. Southwest Airlines: Known for low-cost fares and no-frills service in the U.S.

9. JetBlue Airways: Low-cost airline known for customer service and amenities.

10. Ryanair: Leading low-cost airline in Europe.

What Essential Travel Apps Should I Download?

1. Google Maps: For navigation and local information. Google Play Store | Apple App Store

2. Airbnb: For booking unique accommodations. Google Play Store | Apple App Store

3. Booking.com: For hotel reservations. Google Play Store | Apple App Store

4. Expedia: For comprehensive travel planning. Google Play Store | Apple App Store

5. Tripadvisor: For reviews and recommendations. Google Play Store | Apple App Store

6. Kayak: For comparing travel options. Google Play Store | Apple App Store

7. Skyscanner: For flight comparisons. Google Play Store | Apple App Store

8. Hopper: For tracking flight prices. Google Play Store | Apple App Store

9. Travelocity: For travel bookings. Google Play Store | Apple App Store

10. TripIt: For organizing travel itineraries. Google Play Store | Apple App Store

Are There Specific Apps For Cruise Lines?

1. Holland America Line: For managing your cruise experience. Google Play Store | Apple App Store

2. Celebrity Cruises: For booking and managing cruises. Google Play Store | Apple App Store

3. Seabourn: For luxury cruise planning. Google Play Store | Apple App Store

4. Royal Caribbean International: For cruise bookings and information. Google Play Store | Apple App Store

5. Silversea: For luxury cruise management. Google Play Store | Apple App Store

6. MSC Cruises: For booking and managing cruises. Google Play Store | Apple App Store

7. Norwegian Cruise Line: For cruise planning and management. Google Play Store | Apple App Store

8. Princess Cruises: For booking and managing your cruise. Google Play Store | Apple App Store

9. Carnival Cruise Line: For cruise bookings and information. Google Play Store | Apple App Store

10. Costa Cruises: For managing your cruise experience. Google Play Store | Apple App Store

11. Viking Cruises: For booking and managing river and ocean cruises. Google Play Store | Apple App Store

What Should I Do If I'm Not Receiving Emails?

Do not unsubscribe from any emails from Dave Koz Cruise or Redwood Travel Partners.

Conduct an email search for the following addresses: marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com

How Can I Ensure I Receive Future Emails?

To assist with future email delivery, review the step below based on your email provider and please add the following addresses to your contact list and safe sender lists: marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com

Gmail Users:

1. Add to Contacts: Open Gmail, click on "Contacts," and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Spam: If an email from us is in spam, open it and click "Not Spam."

3. Check Spam Settings: Go to Settings > Filters and Blocked Addresses to ensure no filters block our emails.

4. Create a Filter: Set a filter to never send emails from marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com to spam.

Yahoo Users:

1. Add to Contacts: Open Yahoo Mail, click on "Contacts," and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Spam: If an email is marked as spam, click "Not Spam."

3. Check Spam Settings: Go to Settings > More Settings > Filters to ensure no filters block our emails.

iCloud Users:

1. Add to Contacts: Open the Contacts app and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Junk: If marked as junk, click "Not Junk."

3. Check Junk Mail Settings: Go to Settings > Mail > Junk Mail to ensure no filters block our emails.

AOL Users:

1. Add to Address Book: Open AOL Mail, click on "Contacts," and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Spam: If marked as spam, click "Not Spam."

3. Check Spam Settings: Go to Settings > Spam Settings to ensure no filters block our emails.

MSN Users:

1. Add to Contacts: Log in to MSN.com, click on "People," and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Junk: If marked as junk, click "Not Junk."

3. Check Junk Mail Settings: Go to Settings > Junk Mail to ensure no filters block our emails.

EarthLink Users:

1. Add to Address Book: Log in to EarthLink.net, click on "Address Book," and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Spam: If marked as spam, click "Not Spam."

3. Check Spam Settings: Go to Settings > Spam Settings to ensure no filters block our emails.

Juno Users:

1. Add to Address Book: Log in to Juno.com, click on "Address Book," and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com.

2. Mark as Not Spam: If marked as spam, click "Not Spam."

3. Check Spam Settings: Go to Settings > Spam Settings to ensure no filters block our emails.

SBCGlobal Users:

1. Add to Contacts: Open SBCGlobal.net and add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com to your contacts.

2. Whitelist the Sender: If possible, add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com to the whitelist.

3. Check Spam Filters: Regularly check your spam folder and mark emails as "Not Spam."

What If I Use A Company Email?

1. Add to Contacts: Add marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com as a new contact.

2. Mark as Not Spam: If marked as spam, click "Not Spam."

3. Check Spam Filter Settings: Review your spam filter settings to ensure no filters block our emails.

By following these steps, you should be able to receive emails from marketing@davekozcruise.com, davekozcruise@davekozcruise.com and info@redwoodtravelpartners.com without issues. If problems persist, consider reaching out to your email provider's support for further assistance.